Got questions?
We know you've got questions, and we've got answers—organised, clear, and here to make your shopping experience a breeze. Whether it’s about sizing, shipping, or a little care for your new items, you’re in the right place. Dive in, and if you don’t find what you’re looking for, our support team is just a click away, ready to help!
FREQUENTLY ASKED QUESTIONS
What products do you offer?
Hunted + Co brings together two beautifully curated collections. In Accessories you will find jewellery, scarves, sunglasses, metallic tote bags, makeup cases and robes. Our Homewares collection features cushions, throws, natural candles, diffusers, trinket bowls and wellness products including silk eye masks. Each piece is selected with care, built to last and chosen to be loved for years. We are always discovering beautiful new things, and our range evolves with the same intention it was built on.
How do I know if an item is in stock?
At Hunted + Co we work with small batch, sustainable suppliers and makers, which means some of our most loved pieces sell out quickly. If an item is showing as out of stock, simply use the restock notification button on the product page and we will alert you the moment it becomes available again.
Many of our pieces are limited by nature and do not always return, so we recommend securing yours when you see it. If you have a specific question about a product or need something for a particular occasion, reach out to us at info@huntedandco.com and we will do our best to help.
What are your shipping options?
We offer Standard and Express shipping options through Australia Post, with full tracking on every order so you always know where your parcel is.
We work with ShipStation to ensure your orders are seamlessly tracked from dispatch to delivery. Shipping rates are automatically calculated based on your location and order details at checkout.
Where we believe a courier service will provide a more secure delivery experience, we may elect to ship your order via courier instead. Either way, your order will be tracked and you will receive updates directly.
Shipping times will vary depending on your location and the option selected at checkout.
Do you offer International Shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
Please note that international orders may be subject to customs duties, taxes, and import tariffs upon arrival in your country. These charges are outside our control and are entirely at the customer's expense. We recommend checking with your local customs authority before ordering if you are unsure of any applicable charges.
** Please note for our US customers: The United States is currently imposing significant tariffs on imported goods. Any applicable tariffs or import fees will be the responsibility of the customer and are not covered by Hunted + Co. We recommend factoring this in before placing your order.
Customs processing may also add to your delivery timeframe, which is beyond our control.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your shipment.
What is your return policy?
Although we want you to be delighted with your purchase, we understand that sometimes things don't work out as planned. Change-of-mind returns are accepted within 14 days of delivery, as long as items are unused, in their original packaging, and include all original tags.
Return postage via tracked shipping is at your expense. Our original outbound shipping cost will be deducted from your refund - including if your order qualified for free shipping, in which case our standard shipping rate will be deducted.
Refunds are processed through your original payment method and may take 5–10 business days to appear, depending on your bank.
If your item is faulty or incorrect, different conditions apply - please see our full Returns Policy or contact us at info@huntedandco.com.
How do I initiate a return?
To initiate a return, simply email us at info@huntedandco.com with your order number and reason for return. We'll send you return instructions and a return address.
Please do not send items back without contacting us first, as unrequested returns will not be accepted.
Return postage via tracked shipping is at your expense. Our original outbound shipping cost will also be deducted from your refund. If your order qualified for free shipping, our standard shipping rate will be deducted from your refund.
If your item is faulty or incorrect, please contact us as soon as possible and we'll take care of return postage for you.
Do you offer gift-wrapping services?
Yes! For an additional fee, you can choose our gift-wrapping option during checkout. You can also purchase a gift box, which is convenient when sending curated gift items. All gifts come with a personalised note card and can be wrapped in premium materials. Furthermore, we offer a stunning selection of luxe material gift bags to purchase that can later be used as scarf storage bags or travel bags.They scream luxe!
Can I send a gift directly to the recipient?
Yes, absolutely. When checking out, enter the recipient's address as the shipping address and include any special directions in the notes section. We'll make sure your gift reaches them directly. For an added touch, you can choose to gift-wrap your order, add a personalised message, or pick up one of our gift cards — perfect if you're not sure what they'd love.
Not sure what to get them? Our digital gift cards are sent straight to their inbox, giving them the gift of choice.
Please note that if a gifted item is returned, we will issue the refund as a store gift card to the recipient, making it easy for them to choose something they'll love. If you would prefer the refund returned to the original payment method, please contact us at info@huntedandco.com. Our standard return policy applies, including return postage being at the sender's expense and our outbound shipping cost being deducted from the refund.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Afterpay for instalment payments. You can select your preferred payment method at checkout.
Can I cancel or modify my order after placing it?
We process orders quickly, so if you need to cancel or make changes please email us at info@huntedandco.com as soon as possible after placing your order.
We can accommodate changes within an hour of your order being placed. After this time, your order will have entered processing and we may be unable to make adjustments.
If your cancellation is successful, a full refund will be processed back to your original payment method within 5–10 business days.
If your order has already been dispatched, our standard return policy will apply.
Do you offer discounts or promotions?
Yes, we frequently offer promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers.
What should I do if I receive a damaged or defective item?
Every Hunted + Co order leaves us with care. If your item arrives damaged or defective, please contact us within 7 days of receipt with photos and a description of the issue.
Where damage has occurred in transit, we will need to lodge a claim with Australia Post or our selected carrier on your behalf, so clear photos of both the item and packaging are essential.
We will keep you informed throughout the process and work to arrange a replacement or refund as quickly as possible.
How do I choose the right size for accessories like rings?
Each product page includes a detailed size guide. If you’re still unsure, feel free to contact our customer service team for personalised advice on choosing the right size.
How can I contact customer service?
For assistance, simply email our Customer Care team at [customer.care@huntedandco.com](mailto:customer.care@huntedandco.com), and we'll get back to you shortly. Our office hours are Monday to Friday, 9 am to 5 pm. We're here to help!