Refund policy
Last updated: 7 October 2026
Refund policy
We want you to love what you ordered. If you change your mind, we ask that you please let us know within 14 days of delivery and send item(s) back unused, in original packaging.
If something should happen to arrive faulty, damaged or isn't what you ordered, we will make it right. There's no 14-day limit on that, and you won't be out of pocket for return postage.
FULL DETAILS BELOW.
Can I return something if I change my mind?
Yes. You can request a change-of-mind return within 14 days of receiving your order.
To be eligible:
- Contact us within 14 days of delivery.
- Your item must be unused and in its original condition and packaging.
- Opening packaging is fine
- Items used, lit, worn, marked or damaged can't be returned.
- Include all original tags, accessories and packaging, where applicable.
- Provide proof of purchase, such as your order confirmation email or receipt.
- Your item must not fall within our change-of-mind exclusions below.
Once approved, we'll send you return instructions and our return address. Please post your return within 14 days of receiving those instructions.
Sets, Bundles and Gift Boxes
Items sold as a set, bundle, hamper or gift box can only be returned as a complete set. We can't accept returns of individual items from a set.
Returns That Don't Meet These Conditions
If a returned item doesn't meet the conditions above, we can't offer a refund or store credit. We'll let you know, and we can send the item back to you at your cost.
Who pays for return postage?
Australian Change-of-Mind Returns
Return postage is your responsibility. Original paid delivery charges are non-refundable.
If your order received free shipping, we'll deduct $15 from your refund as a contribution towards the original delivery cost. This applies once per order, whether you return some or all of the items, and it will never be more than your refund amount. If you paid for delivery on your order, this deduction doesn't apply.
We don't charge any restocking or return-processing fees.
International Change-of-Mind Returns
International change-of-mind returns are at your expense. You're responsible for:
- return postage, using a tracked shipping service;
- any export or import duties, taxes, brokerage or customs charges on the return; and
- packing your return securely so it arrives back with us in its original condition.
Please include your order number and mark your parcel as returned goods. If we're charged any duties, taxes or fees when your return arrives, these will be deducted from your refund.
Original delivery charges are non-refundable. The $15 free shipping deduction doesn't apply to international orders.
United States orders: duties and import fees collected at checkout have already been paid to US Customs before your parcel left Australia, so they're non-refundable for change-of-mind returns.
All other destinations: any refund of duties or taxes you paid on arrival depends on the rules of your local customs authority. Please contact them directly about any refund available.
Returns Lost in Transit
Change-of-mind returns are your responsibility until they reach us. Please use tracked postage and keep your postage receipt and tracking details, as we can't refund a change-of-mind return that's lost in the post.
These change-of-mind charges and deductions don't apply where doing so would limit your rights under applicable consumer law.
How do I return an item?
- Please email us at hello@huntedandco.com first.
- Provide your order number and what you'd like to return.
- We'll review your request and send you return instructions
- Post item using tracked postage within 14 days of receiving instructions.
- Once return arrives, we'll inspect it and confirm the outcome.
If your item is faulty, damaged or incorrect, please contact us before posting anything so we can advise you on next steps.
When will I get my refund?
Once your return arrives and is approved, we will notify you and issue your refund within 5 business days.
Refunds go back to your original payment method, less any change-of-mind deductions outlined above. Please allow a further 5 to 10 business days for it to appear in your account, depending on your bank or payment provider.
Can I have store credit instead?
Yes. For an approved change-of-mind return, you can choose store credit instead of a refund. Just let us know when you email us.
We'll send your store credit as a Hunted + Co gift card for the value of your return, less any change-of-mind deductions outlined above. It's valid for three years from the date it's issued.
What if I received a gift?
Returns can only be arranged by the person who placed the order. If you've received a gift and something isn't right, please speak with the person who sent it. Any refund is issued to the original purchaser's payment method.
Corporate and bulk gifting orders
Corporate and bulk gifting orders aren't eligible for change-of-mind returns. This includes gifts sent directly to recipients on your behalf, custom selections and orders with branding or personalised notes.
If an item in a corporate order arrives faulty, damaged or incorrect, the person who placed the order can email hello@huntedandco.com and we'll look after it under the Australian Consumer Law, as outlined below. Please ask your recipients to let you know about any issues, so everything comes through one point of contact.
What if my item arrives faulty, damaged or incorrect?
Please email hello@huntedandco.com as soon as you notice the issue. Include your order number or other proof of purchase and, where possible, photos of the issue and any relevant packaging.
We'll assess it and provide an appropriate remedy under the Australian Consumer Law. Depending on the circumstances and your consumer rights, this may be a repair, replacement or refund.
Where an issue is confirmed, we'll cover reasonable return postage, including reimbursing reasonable postage you've already paid. Please keep your postage receipt. This applies to international orders too.
Where a refund is required because an item fails to meet a consumer guarantee, we'll also refund the original delivery charges in line with the Australian Consumer Law.
Our 14-day change-of-mind window, delivery deductions and requirements for unused items and original packaging don't apply to Australian Consumer Law claims. You can contact us about an issue even if more than 14 days have passed since delivery.
What can't be returned for a change of mind?
For hygiene and food safety reasons, we don't accept change-of-mind returns on:
- Earrings
- Beauty products
- Personal care items
- Food and drink, including tea and snacks
We also can't accept change-of-mind returns on:
- Personalised or custom items
- Gift cards and store credit
- Corporate and bulk gifting orders
- Items marked as Final Sale or not eligible for change-of-mind returns on the product page before purchase
These exclusions don't limit your rights where an item is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.
Can I return sale items?
Yes. Sale items can be returned under our standard change-of-mind policy, unless they're marked as Final Sale or not eligible for change-of-mind returns on the product page before purchase.
Your rights under the Australian Consumer Law apply to both full-price and sale items.
Can I swap an item for something else?
We don't offer direct swaps. If you'd like something different, you can return your eligible item for a refund or store credit and place a new order. Our change-of-mind conditions and any applicable delivery deduction will apply.
This doesn't affect your right to a replacement under the Australian Consumer Law.
Your consumer rights
Nothing in this policy limits or excludes your rights under the Australian Consumer Law or other applicable consumer laws.
Where a product has a major failure, you're entitled to choose a refund or replacement. You may also have rights to compensation.
Where a failure is minor and can be fixed, we'll provide a free remedy within a reasonable time. We may choose to repair, replace or refund the item. If the issue can't be resolved within a reasonable time, you have further rights under the Australian Consumer Law.
These rights apply in addition to our change-of-mind returns policy.
STILL HAVE QUESTIONS?
We're a small business and we're here to help.
If you have any questions about returns or refunds, please email hello@huntedandco.com and we'll do our best to help.
Hunted + Co. Sister Collective Pty Ltd
ABN: 47 680 349 848
Registered: 29 August 2024
