Refund policy
Returns + Refunds
At Hunted + Co., we want you to love what you ordered. If something's not quite right, we're here to help.
CHANGE-OF-MIND RETURNS
We offer a 14-day change-of-mind return policy from the date of delivery.
If you've changed your mind or your item isn't quite what you expected, you can request a return within 14 days of receiving your order.
To be eligible for a change-of-mind refund:
-
You must contact us within 14 days of delivery.
-
The item must be unused, unworn, unwashed and in its original condition and packaging.
-
All original tags, accessories and packaging must be included where applicable.
-
You must provide proof of purchase, such as your order confirmation email or receipt.
-
The item must not be excluded from change-of-mind returns under the exclusions below.
Once your return has been approved, we'll provide return instructions and a return address.
RETURN POSTAGE
Return postage for change-of-mind returns is the responsibility of the customer.
We require change-of-mind returns to be sent using tracked postage.
We do not charge a restocking or return-processing fee.
The original outbound shipping cost is non-refundable.
If your order qualified for free shipping, our standard shipping rate will be deducted from your refund.
We recommend keeping your tracking information until your return has been received by us.
HOW TO RETURN AN ITEM
-
Email info@huntedandco.com with your order number and the reason for your return.
-
We'll review your request and, if eligible, send you return instructions and a return address.
-
Post the approved return to us using tracked postage.
-
Once we receive and inspect your return, we'll process your refund to your original payment method.
Approved returns must meet the eligibility requirements above.
REFUNDS
Once your returned item has been received and inspected, we'll confirm whether your refund has been approved.
Approved refunds will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, is faulty, or is not what you ordered, please contact us as soon as possible after delivery.
Please email info@huntedandco.com with your order number and, where possible, photographs showing the issue and packaging.
We'll assess the issue and work with you to provide an appropriate remedy in accordance with the Australian Consumer Law.
Where an item is confirmed to be faulty, damaged or incorrectly supplied, Hunted + Co. will cover reasonable return postage costs.
Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include a repair, replacement or refund.
EXCLUSIONS
For hygiene reasons, we do not accept change-of-mind returns on:
-
Earrings
-
Beauty products
-
Personal care items
These exclusions do not apply where an item is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.
SALE ITEMS
Sale items may be returned under our standard change-of-mind policy unless they are clearly identified as Final Sale or otherwise stated as non-returnable on the product page.
EXCHANGES
We do not offer direct exchanges.
If you would like a different item, please return your eligible purchase for a refund and place a new order.
YOUR CONSUMER RIGHTS
Nothing in this policy limits or excludes your rights under the Australian Consumer Law.
Australian Consumer Law consumer guarantees apply regardless of whether an item is full price or on sale.
Where a product has a major failure, you may be entitled to a refund or replacement.
Where a product has a minor failure, we may be required to repair or replace the product.
These rights apply in addition to our change-of-mind returns policy.
STILL HAVE QUESTIONS?
We're a small business and we're here to help.
If you have any questions about returns or refunds, please email info@huntedandco.com and we'll do our best to help.
Hunted + Co. Sister Collective Pty Ltd
ABN: 47 680 349 848
Registered: 29 August 2024
