Shipping policy
Last updated: 7 October 2026
Every Hunted + Co. order is carefully packed and prepared with the same attention to detail as the pieces we curate. Below you'll find everything you need to know about shipping, delivery timeframes and international orders.
SHIPPING WITHIN AUSTRALIA
We offer shipping throughout Australia via Australia Post, with free standard shipping on Australian orders over $120.
Shipping costs are calculated at checkout based on your delivery address, selected shipping method, parcel weight and dimensions.
PO BOXES + PARCEL LOCKERS
We deliver to Australian PO Boxes and Australia Post Parcel Lockers via Australia Post.
Please enter your PO Box or Parcel Locker address at checkout exactly as provided by Australia Post.
Parcel Locker deliveries are subject to Australia Post's applicable size and weight requirements.
STANDARD DELIVERY
Dispatch timing
Orders placed before 1 PM Sydney time on business days will generally be dispatched the same day.
Orders placed after 1 PM will be processed and dispatched on the following business day.
Weekend orders
Orders placed after 1 PM on Fridays, or over the weekend, will begin processing on the following business day.
Estimated delivery times
Delivery timeframes vary depending on your location and selected shipping method:
- Australia Post Standard: approximately 2–6 business days
- Australia Post Express: approximately 1–3 business days
These timeframes are estimates only. Delivery times may vary due to carrier delays, peak periods, weather events, natural disasters or other circumstances outside our control.
Regional and remote deliveries may require additional time.
OVERSIZED + BULKY ORDERS
For oversized or bulky items, additional shipping rates may apply based on the item's size, weight and delivery destination.
Where possible, shipping rates will be calculated automatically at checkout.
Oversized items do not qualify for free or flat-rate shipping, and additional shipping charges may apply where the actual shipping cost exceeds the standard rate.
For large items requiring a shipping quote, please contact us before placing your order.
INTERNATIONAL SHIPPING
We offer international shipping to selected destinations.
Shipping costs are calculated at checkout based on your destination, parcel weight and dimensions.
Available shipping services may vary depending on the destination and parcel requirements.
Dispatch timing
Orders placed before 1 PM Sydney time on business days will generally be dispatched the same day.
Orders placed after 1 PM will be processed and dispatched on the following business day.
Weekend orders
Orders placed after 1 PM on Fridays, or over the weekend, will begin processing on the following business day.
Estimated delivery times
International delivery typically takes 5–15 business days, depending on your destination and selected shipping service.
International delivery timeframes are estimates only and may be affected by customs processing, carrier delays, peak periods or circumstances outside our control.
INTERNATIONAL DUTIES + TAXES
Orders to the United States
For orders to the United States, we calculate and collect duties, import taxes and related customs fees at checkout. We pay these to US Customs on your behalf before your parcel leaves Australia, using an authorised customs service provider.
This means there should be nothing extra to pay when your parcel arrives. If a carrier or customs authority does ask you for an additional charge, please contact us and we'll help sort it out.
The duties shown at checkout are calculated using the rates and product information available at the time of your order. US Customs confirms the final amount when your parcel is processed, and in rare cases this may differ from the checkout estimate. If it does, we'll contact you and explain the difference before anything further is asked of you.
All other international destinations
International orders to all other destinations may be subject to customs duties, import taxes, tariffs or other fees when they arrive in the destination country.
These charges are determined by the destination country's customs authority and are the responsibility of the customer.
Tariffs and import rules can change at short notice, so the charges applied on arrival will be those in place when your parcel is processed by customs. These may differ from any estimate you see before ordering, including from your local customs authority.
If you are unsure whether duties or taxes may apply to your order, we recommend checking with your local customs authority before placing your order.
If an international shipment is refused or returned because applicable customs duties, taxes or other charges have not been paid, any return shipping costs or other charges incurred by Hunted + Co. may be deducted from the refund.
Customs declarations
Hunted + Co. is required to declare the full value of your order and provide accurate descriptions of the items being shipped. We cannot mark orders as gifts or alter item values for customs purposes.
Due to shipping restrictions, some oversized or bulky items may not be available for international delivery.
CHANGES TO INTERNATIONAL SHIPPING COSTS
International shipping rates, carrier surcharges, tariffs and import rules can change at short notice, sometimes between the time an order is placed and the time it is ready to leave us.
If, before we dispatch your order, the shipping cost or the duties and import charges we collected at checkout increase significantly, or a carrier suspends or restricts delivery to your country, we'll contact you before taking any action. Where possible, you'll have the choice to:
- pay the difference and continue with your order;
- choose another available shipping option; or
- cancel your order for a full refund, including all delivery charges, duties and fees you have paid.
If these charges decrease before dispatch, we'll refund the difference. We will never pass on an increased cost without your agreement. If we cannot reach you within three business days, or no workable shipping option is available, we may cancel the order and refund the full amount to your original payment method.
Full details are in our Terms of Service.
CLICK + COLLECT
If you are located nearby and would like to arrange local pickup, please contact us before placing your order.
We'll confirm availability and organise a suitable collection time.
Once your order is ready, we'll provide pickup details.
Please bring your order confirmation email when collecting your purchase.
COMBINED SHIPPING + ADDITIONAL ITEMS
Our shipping system automatically calculates shipping for multiple items within a single order based on the parcel's combined weight and dimensions.
Additional items, including gift boxes and material gift bags, are included in the parcel's total weight and shipping calculation.
SHIPPING RATES
Shipping rates are calculated based on your delivery address, parcel weight and dimensions. For US orders, duties and import fees are also shown at checkout.
Your final shipping cost will always be displayed at checkout before you complete your purchase.
DELIVERY ISSUES + DELAYS
We carefully prepare and dispatch every order, but occasional delivery delays can occur due to circumstances outside our control, including carrier delays, severe weather, natural disasters, peak periods or customs processing.
If your order is delayed, please contact us and we'll do our best to assist and, where appropriate, work with the relevant shipping provider to resolve the issue.
LOST OR DAMAGED PACKAGES
If your parcel appears to be lost, has not arrived within a reasonable timeframe, or arrives damaged, please contact us as soon as possible.
We'll work with the relevant shipping provider to investigate the issue and help resolve it.
If your parcel arrives damaged, please retain the packaging and contact us with photographs of the parcel, packaging and damaged item.
We recommend selecting a tracked shipping service where available.
Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.
FREQUENTLY ASKED QUESTIONS
When will my order be dispatched?
Orders placed before 1 PM Sydney time on business days will generally be dispatched the same day. Orders placed after this time will be processed on the following business day.
Orders placed after 1 PM on Fridays or over the weekend will begin processing on the following business day.
How long does shipping take within Australia?
Australia Post Standard generally takes 2–6 business days, while Australia Post Express generally takes 1–3 business days.
These are estimated delivery times only. Regional and remote deliveries may require additional time.
Do you deliver to PO Boxes?
Yes. We deliver to Australian PO Boxes via Australia Post.
Do you deliver to Parcel Lockers?
Yes. We deliver to Australia Post Parcel Lockers via Australia Post, provided the parcel meets Australia Post's applicable size and weight requirements.
Do you ship internationally?
Yes. We offer international shipping to selected destinations.
Shipping costs are calculated at checkout based on your destination, parcel weight and dimensions. For US orders, estimated duties and import fees are calculated at checkout too.
I'm in the US. Will I pay anything when my parcel arrives?
In most cases, no. Duties and import fees for US orders are calculated at checkout and paid to US Customs before your parcel leaves Australia.
The amount at checkout is based on the rates and information available when you order. Occasionally, US Customs may confirm a slightly different amount once your parcel is processed. If that happens, we'll get in touch and explain the difference before anything further is asked of you.
Will I need to pay customs duties or import taxes outside the US?
For all destinations other than the United States, customers are responsible for any customs duties, import taxes, tariffs or other fees applied by the destination country's customs authority.
Tariffs can change at short notice, so the amount charged will be based on the rates in place when your parcel reaches customs, which may differ from what you expected when you ordered.
What happens if tariffs change after I order?
If shipping costs or duties change significantly before we send your order, we'll get in touch first and you can decide what you'd like to do. We'll never charge you more without your agreement.
Can I track my order?
Yes. Tracking details will be emailed once your order has been dispatched.
Do you ship oversized items internationally?
Some oversized or bulky items may not be available for international delivery due to shipping restrictions.
Please contact us before ordering if you have any questions.
Thank you for choosing Hunted + Co.
Every order is thoughtfully packed by our team, and we appreciate the opportunity to send considered pieces from our collection to your door.
